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Scroll down and take this short survey and we will send you a 30 minute calling card. It's as Simple as that.


Welcome to The Survey Lab!

We are dedicated to quality collection and analysis of consumer attitudes, experiences, and intended behavior.  Our surveys will make sure that your experiences (good or bad) are heard.

The following survey is one page and takes less than 5 minutes. Your answers will be held strictly confidential and all respondents will be given the opportunity to view the results.

During active promotion periods, we conduct monthly drawings of respondents.  The winner is awarded a cash prize of $50 or more. In addition, all respondents receive a free 30 minute phone card. Be sure to provide your email address and submit your results at the end of the survey to be eligible for the cash prize. 		 
1. Thinking back on the past 3 months, have you called a company with a question or problem?
 
 
 
Yes No
 		 (If No, Please click here to skip to question 11)
2. Thinking about your most recent call, what is the name of the company you called?
 
 
 
 
3. Which of the following most accurately describes the primary reason for your most recent contact?
 
 
Getting pre-purchase information Set-up/ Installation issues
Purchasing something Problem using/ consuming the product/ service
Question/ Problem relating to a purchase Ongoing maintenance needs
Delivery issues Termination/ Finished with service
 
4. All together, how many times did you contact the company before your question or problem was resolved?
 
 
 
 
5. Were you put on hold before reaching someone who could assist you?
 
 
  Yes   No
 
6. All together, how many times were you transferred before reaching someone who could assist you?
 
 
 
 
7. Thinking about the customer service representative who helped you, how satisfied were you with him or
her in each of the following areas:
 
 
    Very
Satisfied		 Somewhat
Satisfied		 Neither Somewhat
Dissatisfied		 Very
Dissatisfied		 N/A  
a. Overall professionalism  
b. Knowledge  
c. Authority to resolve your problem  
8. Overall, how satisfied were you with the response you received?
 
 
Very
Satisfied		 Somewhat
Satisfied		 Neither Somewhat
Dissatisfied		 Very
Dissatisfied
9. How satisfied were you with the response you received in each of the following areas?
 
 
    Very
Satisfied		 Somewhat
Satisfied		 Neither Somewhat
Dissatisfied		 Very
Dissatisfied		 N/A  
a. Timeliness of response  
b. Clarity of response  
c. Follow through on promised action  
10. How likely are you to purchase additional products/ services in the future from this company?
 
 
Definitely
Will		 Probably
Will		 Might or
Might Not		 Probably
Will Not		 Definitely
Will Not

Finally, we'd like to learn more about you 
so we know the type of person we've heard from.

These questions are optional and you will still be permitted access to the
survey findings if you choose not to answer them.
11. Your Zip Code: 12. Gender
 
 
  Male   Female
13. Year of Birth: 14. Annual Household Income:
 
 
 
15. Marital Status: 16. Education
 
 
 
Optional
Email Address
 
  (For notification of prize drawing.)
Check here if you'd like us to survey you again in the future


Make sure you click this button (once) when you finish answering the questions above !!!

Those are all of the questions we have for you. 
Thank you for taking the time to be a part of this important project.
Pamela of
Tarrant, AL
Darin of
Ogden, UT
Barbara of Anderson, IN
Martin of Anchorage, AK
Barry of
Lakeland, FL
Michael of
San Jose, CA
Janis of
Gainesville, TX
Jennie of
Carrollton, TX
Darlene of
Cheektowaga, NY
Nancy of
Bullhead City, AZ

 » Contest
     Guidelines
  The Survey Lab
is not in an
active promotion
period.
   

The Survey Lab is a division of Portland Research Group